Whether you have a question about our games, need help with payments or just want to share your feedback, our dedicated support team is here to help. On this page, you will find all the ways to contact us to make your gaming experience smooth and enjoyable.

Why contact us?

At Spinbit Casino, we pride ourselves on offering 24/7 support to meet the needs of our players. Here are a few common reasons why players contact us:

  1. Account Help: Help with registration, login problems or account verification.
  2. Payment inquiries: Advice on deposits, withdrawals and available payment methods.
  3. Gaming Support: Information about our games including rules, features and technical troubleshooting.
  4. Bonuses and promotions: Explanations of bonus terms, wagering requirements and promotional offers.
  5. Technical Issues: Assistance with site navigation, loading problems or other technical difficulties.
  6. Feedback and suggestions: We welcome your ideas and feedback to improve our platform.

Communication Methods

We offer several channels for you to contact us. Each is designed to ensure that your questions are addressed quickly and efficiently, regardless of the nature of your issue.

Live Chat

Our chat is the fastest and most convenient way to get help. Available 24/7, it connects you with a knowledgeable support representative in just a few clicks. Whether it’s a simple question or a more complex problem, our chat agents are trained to provide comprehensive solutions.

How to access chat:

  1. Visit our website at spinbit-nz.com.
  2. Click on the live chat icon in the bottom right corner of the screen.
  3. Enter your query and start chatting with our support team.

Email Support

For non-urgent questions or detailed inquiries, you can contact us via email. Our email support team strives to respond within 24 hours, ensuring that your questions are addressed quickly and thoroughly.

Email address: support@spinbit-nz.com

When sending an email, please include the following details so that we can promptly resolve your issue:

  • Your username or registered email address.
  • A clear description of your problem or question.
  • Any relevant screenshots or attachments.

Telegram support

We offer support via Telegram, a popular messaging app that allows you to contact us directly. Telegram support is available 24/7, providing quick help on the go.

Telegram Handle: @spinbithelp.

Simply send us a message and one of our support agents will promptly assist you.

Social Media

You can also connect with us on our official social media channels. While these platforms are mainly used for updates and announcements, our team monitors posts and comments to help players when needed.

Follow us on:

  • Facebook: Spinbit Casino
  • Twitter: @SpinbitNZ
  • Instagram: @SpinbitCasino

Help Center

Our extensive Help Center is designed to answer common questions and provide step-by-step guides to solve various problems. You may find it helpful to review our frequently asked questions and tutorials before contacting support.

How to access the Help Center:

  1. Visit our website.
  2. From the main menu, navigate to the “Help Center” section.
  3. Browse through categories such as “Account,” “Payments,” “Games,” and “Bonuses.”

Our physical address

For official correspondence, you can contact us at our registered office:

Spinbit Casino Headquarters

  • Dama N.V.
  • Scharlooweg 39, Willemstad,
  • Curaçao

Please note that this address is for official communications and inquiries only. Player support inquiries are best handled through our digital channels.

Response times

We value your time and try to respond to all inquiries as quickly as possible. Below is the average response time for each method of communication:

  • Live Chat: Immediately (within 1-2 minutes).
  • Email: Within 24 hours.
  • Telegram: Within 1-2 hours.
  • Social Media: Within 24-48 hours.

Our team works tirelessly to reduce response times and provide each player with prompt and efficient support.

Language Support

Spinbit Casino is geared towards a global audience, and our support team is available to assist players in multiple languages, including:

  • English
  • Russian
  • Spanish
  • German
  • French

If you require assistance in a specific language, please let us know when contacting us.

Tips for fast assistance

So that we can assist you more efficiently, please observe the following tips when contacting support:

  1. Provide accurate information: Provide all relevant details such as username, transaction ID or bonus code, depending on the nature of your question.
  2. Be clear and concise: State your problem or question clearly to avoid delays in resolution.
  3. Use screenshots : Attach screenshots if necessary as they will help us understand your issue better.
  4. Check the FAQs first: Many common questions are answered in our Help Center, so it’s worth looking there before contacting support.

Dedicated support for VIP players

If you’re a member of our VIP program, you’ll have access to an exclusive support team that offers priority assistance. VIP members can enjoy faster response times and customized solutions for all their gaming needs.