Welcome to the Spinbit FAQ section. Below, you’ll find answers to the most common questions about our platform, categorized for your convenience. Whether you’re a new player or a seasoned gamer, this page will help you navigate Spinbit with ease.
General Information
What is Spinbit Casino?
Spinbit Casino is an online gaming platform tailored for players in New Zealand, offering a wide variety of real-money casino games, including slots, table games, and live dealer options.
Is Spinbit Casino licensed?
Yes, Spinbit Casino is licensed and regulated under the jurisdiction of Curacao, ensuring a safe and fair gaming experience.
When was Spinbit launched?
Spinbit was launched in 2021 and has quickly become a favorite destination for online casino enthusiasts in New Zealand.
Who owns Spinbit Casino?
Spinbit Casino is owned and operated by Dama N.V., a reputable company in the online gambling industry.
Account and Registration
How do I create an account at Spinbit ?
To create an account, click the “Sign Up” button on the homepage, fill in your details, agree to the terms and conditions, and complete the registration process.
Can I register from outside New Zealand?
While Spinbit Casino primarily caters to New Zealand players, you can register if online gambling is legal in your country and Spinbit accepts players from your region.
What if I forget my password?
Click on the “Forgot Password” link on the login page, enter your registered email address, and follow the instructions to reset your password.
Can I have multiple accounts?
No, Spinbit Casino strictly prohibits multiple accounts per player to ensure fair play.
Payments and Transactions
What payment methods does Spinbit support?
Spinbit Casino supports credit/debit cards, e-wallets, bank transfers, and cryptocurrencies like Bitcoin, Ethereum, Litecoin, and Tether.
How do I make a deposit?
Log in to your account, navigate to the “Deposit” section, choose your preferred payment method, and follow the prompts to complete your deposit.
Is there a minimum deposit amount?
Yes, the minimum deposit amount is NZD 10 or its equivalent in other currencies.
How long do withdrawals take?
Withdrawals are processed within 24 hours, though the time may vary depending on the payment method used.
Bonuses and Promotions
What is the Spinbit Casino Welcome Bonus?
New players receive a welcome package across their first three deposits:
- First Deposit: 100% up to NZD 300 + 30 Free Spins
- Second Deposit: 120% up to NZD 300 + 50 Free Spins
- Third Deposit: 50% up to NZD 300
Are there wagering requirements for bonuses?
Yes, all bonuses are subject to wagering requirements, which can be found in the terms and conditions of each promotion.
Can I combine multiple bonuses?
No, you can only activate one bonus at a time unless otherwise specified.
How do I claim free spins?
Free spins are credited automatically after making a qualifying deposit. They can be used on eligible slot games mentioned in the promotion.
Games and Software
What types of games are available at Spinbit Casino?
Spinbit Casino offers online slots, table games, live dealer games, and jackpot games.
Who are the game providers?
Spinbit Casino partners with top providers like Pragmatic Play, Relax Gaming, NetEnt, Playson, and Yggdrasil, among others.
Can I play games for free?
Yes, many games have a demo mode that allows you to play without using real money.
What are the most popular games at Spinbit Casino?
Popular titles include Gates of Olympus, Sweet Bonanza, Aztec Magic Bonanza, and Sun of Egypt 3.
Mobile Gaming
Does Spinbit Casino have a mobile app?
Currently, Spinbit does not have a dedicated mobile app, but the website is fully optimized for mobile gaming.
Can I play on both Android and iOS devices?
Yes, Spinbit is compatible with both Android and iOS devices via mobile browsers.
Are all games available on mobile?
Most games are mobile-compatible, but availability may vary depending on the game provider.
Do mobile players get exclusive bonuses?
No, bonuses are the same for desktop and mobile players.
Security and Fairness
Is Spinbit Casino safe to use?
Yes, Spinbit uses advanced SSL encryption technology to ensure the safety of your personal and financial information.
Are the games fair?
All games at Spinbit use RNG (Random Number Generator) technology to ensure fair and unbiased results.
How does Spinbit promote responsible gaming?
Spinbit Casino offers tools like deposit limits, self-exclusion, and reality checks to help players gamble responsibly.
What should I do if I suspect fraudulent activity?
Contact our support team immediately via live chat or email if you notice any suspicious activity on your account.
VIP Program
What is the Spinbit VIP Program?
The VIP Program rewards players with exclusive benefits like cashback, free spins, and special promotions based on their gaming activity.
How do I join the VIP Program?
All players are automatically enrolled in the VIP Program and can progress through the tiers by earning loyalty points.
What are the VIP tiers and rewards?
The VIP tiers range from The Go Getter to The Hall of Fame, with rewards like cashback percentages and free spins increasing as you move up the levels.
Can I lose my VIP status?
Yes, inactivity or not meeting the point requirements can result in losing your current VIP tier.
Technical Issues
What should I do if a game doesn’t load?
Refresh your browser, clear your cache, or try accessing the game on a different device. If the issue persists, contact support.
Why can’t I log in to my account?
Ensure that you’re using the correct credentials. If you’ve forgotten your password, use the “Forgot Password” option to reset it.
What should I do if the website isn’t working?
Check your internet connection or try accessing the site from a different browser. If the problem continues, reach out to our support team.
Can I play on a slow internet connection?
While most games are optimized for low bandwidth, a stable internet connection is recommended for the best experience.
Customer Support
How can I contact Spinbit?
You can contact us via:
- Live Chat (24/7)
- Email: support@spinbit-nz.com
- Telegram: @spinbithelp
What languages does customer support speak?
Our support team offers assistance in English, Russian, Spanish, German, and French.
How long does it take to get a response?
Live chat responses are immediate, while email responses are typically within 24 hours.
Is customer support available on holidays?
Yes, our customer support operates 24/7, including holidays.
Feedback and Suggestions
How can I provide feedback?
Send your feedback or suggestions via email at support@spinbit-nz.com or use the live chat feature.
Will my feedback be considered?
Absolutely! We value player feedback and use it to improve our platform.
Can I request new games?
Yes, we welcome suggestions for new games. Our team regularly updates the library based on player preferences.